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Crucial Confrontations : Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior
Crucial Confrontations Tools for Resolving Broken Promises Violated Expectations and Bad Behavior Author:Kerry Patterson Whether it's reprimanding a teenager for breaking a curfew or asking the boss about a promised raise, readers will learn the hands-on skill to resolve the touchiest issues.
Margaret D. (MMG) reviewed Crucial Confrontations : Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior on + 17 more book reviews
This title is one of the best guides to improved communication I've read. The concepts are intuitive and research-based. Great tool! You may also enjoy its companion title "Crucial Conversations."