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Search - The Customer Only Rings Once: Managing Telephone Contact With Your Customers (Institute of Management)

The Customer Only Rings Once: Managing Telephone Contact With Your Customers (Institute of Management)
The Customer Only Rings Once Managing Telephone Contact With Your Customers - Institute of Management
Author: Pat Cochrane
Tele-contact teams are increasingly being used by companies in every sector to: build customer loyalty; prospect for business; turn enquiries into sales; handle complaints; supplement field sales activity; and provide after sales service. This text provides practical advice on every aspect of managing telephone contact with potential and existin...  more »
ISBN-13: 9780273611745
ISBN-10: 0273611747
Pages: 184
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Publisher: Trans-Atlantic Publications
Book Type: Paperback
Members Wishing: 0
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