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Customer Satisfaction: Tools, Techniques and Formulas for Success
Customer Satisfaction Tools Techniques and Formulas for Success
Author:
Customer satisfaction is the single most important issue affecting organizational survival. Despite this fact, most companies have no clue what their customers really think. They operate in a state of ignorant bliss, believing that if their customers were anything less than 100-percent satisfied they'd hear about it. Then they are shocked wh... more »
Author:
Customer satisfaction is the single most important issue affecting organizational survival. Despite this fact, most companies have no clue what their customers really think. They operate in a state of ignorant bliss, believing that if their customers were anything less than 100-percent satisfied they'd hear about it. Then they are shocked wh... more »
ISBN-13: 9780971323148
ISBN-10: 0971323143
Publication Date: 1/24/2003
Pages: 108
Rating: ?
ISBN-10: 0971323143
Publication Date: 1/24/2003
Pages: 108
Rating: ?
0 stars, based on 0 rating
Genres:
