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I received a package that was a bubble envelope that had opened. Instead of the book that it was supposed to be, it contained what looks to be an order from Publisher's Clearing House. I guess I am assuming that the sender wouldn't have made this much of a mix up and the PO possibly had two open packages and didn't get the contents in the right bag. So how do I mark this one?
This what I'd do (copy-pasted from the help center) because you didn't receive a book at all.
I received an empty wrapper--no book inside!
If this is a book you requested, you should not mark the book received, since you did not get the book. You should contact the sender to let him or her know what happened.
If you have not marked the book received yet, do not do so. You will continue to get the usual auto-emails from PBS asking if the book has arrived; open and read them, and follow any instructions within.
If the book hasn't arrived by the 26th day after it was marked mailed, then PBS will declare it lost in the Mail and you will get your credit back. If the book does arrive after that, you should mark it received from your Transaction Archive.
I've marked it Damaged by USPS. It immediately put me back at number 1 on the wish list, which was my biggest concern, I didn't want to go back to last of about 400. :) I think the credit is a write off though. Which I guess sometimes stuff happens.