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Dealing with Difficult People : 24 lessons for Bringing Out the Best in Everyone
Dealing with Difficult People 24 lessons for Bringing Out the Best in Everyone Author:Dr. Rick Brinkman, Dr. Rick Kirschner, Rick Brinkman, Rick Kirschner THE MCGRAW-HILL PROFESSIONAL EDUCATION SERIES These quick reads, based on McGraw-Hill bestsellers, are designed to meet the needs of busy people. Titles in the series focus on each book's main themes and action ideas, reduced to a manageable page count for on-the-go readers. Specific strategies for understanding the 10 types ... more »of problem people and influencing them to adopt positive behaviors.« less