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The Decision-Maker's Guide to Knowledge Management
The DecisionMaker's Guide to Knowledge Management Author:Maynard A. Howe, Phil Perkins, Stephen G. Russell Chevron, Xerox, Ford, and other leaders open their files for a thorough introduction to the booming field of knowledge management. When skilled employees leave an organization, their valuable knowledge leaves with them, a high-priority problem for 88% of recently-polled executives. Knowledge management has blossomed into a market approaching $4.... more »5 billion, allowing companies to use the Web and other database technologies to capture and leverage employee expertise before it disappears forever. The Decision-Makers Guide to Knowledge Management explains knowledge management and includes: Recommendations about outsourcing, off-the-shelf systems, and other IT decisions. Case studies and best practices from leading companies. Guidelines for piloting and rolling out a knowledge management system.« less