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But We are Different
But We are Different
Author: John Macdonald
Recognising that Total Quality Management is a powerful necessity in developing an efficient and worthy enterprise, this book highlights the desperate need for quality improvement in a variety of service organisations - where TQM is not applied so vigorously. Experience and research show that the waste of resources in the service sector amounts ...  more »
ISBN-13: 9781852523886
ISBN-10: 1852523883
Publication Date: 12/18/2001
Pages: 210
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Publisher: Management Books 2000 Ltd
Book Type: Paperback
Members Wishing: 0
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