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Topic: Double book received

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Subject: Double book received
Date Posted: 10/24/2007 7:20 PM ET
Member Since: 2/11/2007
Posts: 38,893
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Hi there...I recived another copy from a sender, problem is, PBS marked the book as lost. It looks like they mailed it on time but I just now got it after almost 2 months which is weird because it is marked first class. I've already given a credit to another member for the same book...am I obligated to give another credit to the person who sent this to me? I feel PBS should do this as they were the ones who marked it lost....any thoughts or opinions?? Thanks! Keri
Date Posted: 10/24/2007 7:23 PM ET
Member Since: 8/23/2007
Posts: 26,510
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My guess is the person didn't mail the book when they said they did, realized their mistake and then sent it first class.  I think technically you don't have to give the 1st person a credit because it was their fault.  But what was the post date on the package?
Date Posted: 10/24/2007 7:24 PM ET
Member Since: 2/11/2007
Posts: 38,893
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The post date is on September 2nd which is right around all the details are on my transaction archive. :: totally clueless :: Keri
Date Posted: 10/24/2007 7:48 PM ET
Member Since: 12/3/2005
Posts: 3,434
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According to the help section, you are required to mark the book received.

 

When a lost book arrives, you must mark it received. To do so:

  • Go to your Transaction Archive:

    • From My Account: click the link "Transaction Archive" in the yellow bar at the top of the page
    • From anywhere on the site: place your cursor over My Account in the toolbar at the top of any page on the site and choose Transaction Archive from the menu that drops down
  • Sort the Transaction Archive by "Requested by me" - "Lost in mail" - "Title" - "Descending"
  • Locate the Lost transaction for this book in the list.
    • If there is more than one Lost transaction for this title, check the sender's name on the right of the transaction against the name of the sender in the return address on the package you received.
    • Click on the transaction.
    • The next pages are the regular Book Received pages: Click on the next page Provide more information about the swap on the next page
      • you will also have the option to send a message to the sender of the book
      • you will also have the option to provide comments on the swap that only we will see
  • Both your account and the sender's will be updated when you have done this.

Lost books must be marked received when/if they arrive, to keep your account in good standing.
Date Posted: 10/24/2007 7:50 PM ET
Member Since: 2/11/2007
Posts: 38,893
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Ok I wasn't sure if that applied to this or not....i'll go ahead and mark it received...thanks. Keri
Date Posted: 10/24/2007 9:37 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Hmm.  I had a book go lost and PBS put the book on my reminder list and advised me not to reorder or buy it for 2wks.  I guess I misread your original post the firs time.  If they marked it mailed on time and actually mailed it on time they should get their credit. It's not their fault that the PO temporarily lost the book.

BTW: I don't think you can have 2 of the same book on your shelf at the same time. So you might want to post the extra one right away.  If the 2nd person hasn't printed the label yet you can cancel the 2nd order and get your book back.  Just PM then and explain. 
Date Posted: 10/24/2007 10:16 PM ET
Member Since: 2/11/2007
Posts: 38,893
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Ok i'll go ahead and post the book again...thanks guys!!! Keri PS-I went ahead and gave the sender a credit =)

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