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Employee Management and Customer Service in the Retail Industry
Employee Management and Customer Service in the Retail Industry
Author: Chris Thomas, Gary Heil
Employee Management and Customer Service in the Retail Industry, by Gary Heil and Chris Thomas, attempts to combine the psychology of dealing with employees and customers with the practical realities of managing a retail business. Organized into ten chapters, this book loosely follows a retail manager's natural progression from interviewing pros...  more »
ISBN-13: 9780471723240
ISBN-10: 047172324X
Publication Date: 8/23/2005
Pages: 208
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Publisher: Wiley
Book Type: Paperback
Members Wishing: 0
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