Equal Opportunities The Way Ahead Author:Jane Straw, Alan Fowler Throughout the public sector, responsibility is being devolved to new self-managed units - NHS trusts, opted-out schools, Civil Service agencies, local authority business units - designed to respond more effectively to customer demands. Those taking charge of people management at local level need urgently to broaden their range of skills. This s... more »elf-help guide examines the personnel implications of current trends such as market testing and describes the best ways of achieving high-quality and cost-effective public services.« less