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Exceeding Expectations Service Tips & Techniques to Keep Your Customers Coming Back DVD
Exceeding Expectations Service Tips Techniques to Keep Your Customers Coming Back DVD Author:Culinary Institute of America DVD DVD Exceeding Expectations: Service Tips & Techniques to Keep Your Customers Coming Back is the latest front-of-the-house training DVD. It provides a comprehensive lesson in the principles, standards, and practices that define outstanding service. — Whether you are a fine-dining, café, casual, or family-style restaurant, your wait staff will ... more »benefit from Exceeding Expectations.
Lessons include:
Dining Room Guidelines
Table Setting and Hospitality Basics
Tray Handling
Beverage Service
Taking Reservations
Pre-meal Meeting
Seating and Order taking
First Course Service and Clearing
Entrée Service and De-crumbing
Dessert Orders and Check Handling
Dining Room Safety
Sanitation and Personal Hygiene
Bonus features include napkin folds and printable checklist« less