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Expertise and Innovation : Information Technology Strategies in the Financial Services Sector
Expertise and Innovation Information Technology Strategies in the Financial Services Sector Author:Robin Fincham, James Fleck, Rob Proctor, Harry Scarbrough, Margaret Tierney, Robin Williams Retail financial services is a sector in which technological change--and particularly information technology (IT)--has become critically important. This collection looks at how firms develop a strategic approach to IT in this sector. The contributors present seven case studies from Scottish — industry while focusing on key strategic projects wi... more »thin these case companies.« less