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First Person: Tales of Management Courage and Tenacity
First Person Tales of Management Courage and Tenacity Author:Harvard Business School Press Management is harder than it looks. In this striking and often moving collection of first-person accounts from the Harvard Business Review, 12 contributors describe the hazards and frustrations of trying to be a good manager. From "How I Learned to Let My Workers Lead" to "Nothing Prepared Me to Manage AIDS," these essays document the complex an... more »d often conflicting responsibilities of the manager: conceiving and implementing strategy; motivating people to do what's best for customers, the business, and themselves; putting themselves in the hot seat of authority while pushing people toward shared responsibility; and developing sensitivity to the needs of subordinates while having the courage to say no.« less