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Uggghhh, I got my first problem book in the mail today. The pages of the book are falling apart from the binding!!!! I PM'd the sender and then also stated my concern to the PBS site. I asked for my credit back but now I am not sure what happens next. Does anyone know the next step?
If she wants her book back, she has to either:
-send you enough $ to cover return shipping, or
-gift you an additional credit to cover return shipping
You are under no obligation to return her book unless she is willing to pay to have it returned.
From the help section: