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Foundations of IT Service Management op basis van ITIL V3
Foundations of IT Service Management op basis van ITIL V3
Author: Various
Eerste Nederlandstalige boek over ITIL V3!! This is the Dutch language version of the new title that looks at Good Practices as described in the ITIL V3 upgrade. Focusing on the Lifecycle approach, this new publication covers, the following steps in detail: Service Strategy, Service Design, Service Operation, Service Transition, and Continual Se...  more »
ISBN-13: 9789087530563
ISBN-10: 9087530560
Publication Date: 10/29/2007
Pages: 390
Edition: Eerste druk, eerste
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Publisher: Van Haren Publishing
Book Type: Paperback
Members Wishing: 0
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