Search -
Grievances, Complaints and Local Government: Towards the Responsive Local Authority
Grievances Complaints and Local Government Towards the Responsive Local Authority Author:Peter McCarthy, Bob Simpson, Michael Hill This book deals with some of the central issues connected with the current debate about how to make public services responsive to consumers. These issues form a significant aspect of the so-called "citizen's charters" which have been prepared by all three main political parties and which will be prominent up to, during and after the next General... more » Election. It is based upon an empirical study of grievance and complaints about local authority services, and how these are dealt with, in an authority reputed to have a good complaints procedure. The study of procedures in a "good" authority enables recommendations to be made which will help all authorities to establish procedures which are more responsive to the needs of citizens.« less