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Grievances, Complaints and Local Government: Towards the Responsive Local Authority
Grievances Complaints and Local Government Towards the Responsive Local Authority
Author: Peter McCarthy, Bob Simpson, Michael Hill
This book deals with some of the central issues connected with the current debate about how to make public services responsive to consumers. These issues form a significant aspect of the so-called "citizen's charters" which have been prepared by all three main political parties and which will be prominent up to, during and after the next General...  more »
ISBN-13: 9781856283021
ISBN-10: 185628302X
Pages: 136
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Publisher: Avebury
Book Type: Hardcover
Members Wishing: 0
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