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Health Coaching IT Tools: Dashboard for Driving Coaching Sessions Toward Behavior Change
Health Coaching IT Tools Dashboard for Driving Coaching Sessions Toward Behavior Change Author:John Harris, Sean Slovenski Health coaches score big gains in clinical outcomes and healthcare cost reduction via telephonic, Web-based and personal interactions with clients. Though transparent to the client, healthcare information technologies (IT) drive the coaching process, providing coaches with tools and data to help eliminate barriers and elicit behavior change in t... more »he client. The best health IT platforms, say the experts, offer a system rich in features but are easy to navigate, freeing the coach to focus on coaching and strengthening the coach-client connection. In this special report, "Health Coaching IT Tools: Dashboard for Driving Coaching Sessions Toward Behavior Change," two innovators in health coaching detail the ideal roster of features and functionality for a health coaching IT platform -- from coaching support tools to tips on integrating with other systems. You'll hear from John Harris, senior vice president of the health support division of Healthways, and Sean Slovenski, president and CEO, Hummingbird Coaching Services, who share their experiences with: Defining the scope, boundaries and protocol of a health coaching program; Identifying key functions of an effective coaching platform; Tapping into data from prior coaching encounters, health risk assessments, clinical data repositories, health screenings, eligibility information and other sources; Incorporating coach support tools for time and memory efficiency and client resource identification; Visualizing a Web portal as a complementary coaching tool; Transitioning or expanding from one coaching model to another (prescriptive to collaborative coaching or nurse advice line to telephonic coaching;) Assessing health coach performance and quality; Evaluating current and future coaching needs; and much more. This report is based on a 2007 audio conference on constructing a robust health coaching IT platform.« less