I'm including info from the Help Center.
ETA: Sounds like Scenario #1 or #2, so by marking the book Received, you've done what's required.
These are the possibilities:
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You submitted one request, and the first sender did not mark the book mailed, but did mail the book.
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You submitted one request, and the first sender canceled it by mistake, but still mailed it.
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You submitted two requests for the book, to two different senders
Scenario #1 (the most common scenario):
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You submit a request, which goes to Sender #1
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Sender #1 does not mark the book mailed before the deadline, but still mails the book.
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Then the request cancels and gets passed to Sender #2, who also sends the book.
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You end up with two copies.
This situation (the requestor ending up with 2 copies of the book) is part of why marking a book mailed before the deadline is such an important part of the swapping process.
The bottom line here: always mark your books mailed, so you don't become Sender #1!
Scenario #2:
In both Scenarios #1 and #2: When you receive 2 copies for a book after submitting only one request, you are not obligated to give a credit for the extra (canceled) copy. You are obligated to mark the properly sent copy received.
- When you mark the book received from the active transaction on your En Route to Me tab on your My Account page, Sender #2 will get credit.
- Sender #2's transaction is the only active transaction for the book on your account page.
- The transaction with Sender #1 moved into your Transaction Archive when it was canceled, as a canceled transaction.
- You are not obligated to give a second credit for a canceled copy of a book when you submitted only one request
- You are also not obligated to send the book back (although this is a nice thing to do if the sender is a new member).
- You are obligated to mark the book received that is on your En Route to Me tab on My Account.
- If you do wish to give credit to Sender #1, you can mark that copy of the book received from the canceled transaction:
- Go to your Transaction Archive:
- place your cursor over My Account in the toolbar at the top of the site
- Click Transaction Archive in the menu that drops down
- you can also click the link 'Transaction Archive" from the My Account page
- Scroll down to see the canceled transaction for this book.
- Check the sender name and Details to be sure it is the correct transaction
- There are sometimes several canceled transactions for one title
- The usual Book Received screens will come up from there.
- Again, you do not have to mark the canceled copy received.
- If you like, you may post the extra copy of the book into the system for others to request.
Scenario #3: If you requested a book from one sender, and then another copy from another sender, you must mark both copies received when you get them.
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How this happens:
- You order a book, and then submit another order for it.
- You re-order a book that was declared Lost in the Mail, and both copies arrive
- Because "lost" can sometimes mean "delayed en route to you", we recommend not re-requesting a Lost book until it has been Lost at PBS for 2 weeks.
- You must mark a "lost" book received when it arrives. To do this:
- Go to your Transaction Archive:
- place your cursor over My Account in the toolbar at the top of the site
- Click Transaction Archive in the menu that drops down
- you can also click the link 'Transaction Archive" from the My Account page
- Scroll down to see the Lost transaction for this book.
- Check the sender name and Details to be sure it is the correct transaction
- There are sometimes several canceled transactions for one title
- You order a Wish List book, and you are offered another version from your Wish List while the first version is still en route to you:
- This is an individual choice: members will often request the second version, because they don't have the first one yet, and they want to be sure to get at least one copy of the book
- If you do this, you must mark both copies received when they arrive; just repost the extra copy.
- You request a book through both Box-O-Books and using a credit.
- In this case, of course, you must mark both transactions received.
Last Edited on: 8/14/07 3:26 PM ET - Total times edited: 1
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