Search -
How Good is Your Library?: A review of approaches to the evolution of library and information services
How Good is Your Library A review of approaches to the evolution of library and information services Author:John Blagden, John Harrington A review of approaches to the evaluation of library and information services. — Contents: Performance assessment concepts; Cost benefit analysis; Applying market forces; Shadow pricing; Closing part or all of the library; Objectives; Library staff; Marketing approaches to meeting client needs; Unobtrusive testing; Attitudes of users and non users... more »; Outcomes; Inter-library comparison; Costing; Peer review; The American Library Association initiative; Methodology; Case histories of the expanded anecdote; Document delivery and availability; Increased resources; Attitudes towards performance assessment.« less