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How to Kick Your Customer Service Up A Notch: Another 101 Insider Tips
How to Kick Your Customer Service Up A Notch Another 101 Insider Tips Author:Rosanne D'Ausiliio, Ph.D. Customer service tips make it more likely you will achieve the high performance standards required in organizational discipline and alignment of front-life staff. In today s competitive marketplace, what distinguishes one company from another is its relationship with the customer and who has the responsibility for that relationship? Everyone and... more » anyone who interacts with a customer. This book piggybacks on the champion for the human s (Rosanne) 4th book, How to Kick Your Customer Service Up A Notch: 101 Insider Tips. These tips are functional, achievable and actionable. This book is about upping the ante in the customer service arena now. In the food industry, the word lagniappe is often used. Its definition is a small present given to a customer with a purchase. For example, when you buy a dozen donuts or bagels, you oftentimes get a free one. This is what customer service should be about giving customers more than they expect. Let s bring lagniappe into customer service.« less