Skip to main content
PBS logo

Discussion Forums - Questions about PaperBackSwap Questions about PaperBackSwap

Topic: How can you provide positive feedback?

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
  Unlock Forum posting with Annual Membership.
Generic Profile avatar
Subject: How can you provide positive feedback?
Date Posted: 10/30/2007 3:56 PM ET
Member Since: 5/8/2007
Posts: 78
Back To Top

Just wanted to know how to make sure a RAOK gets saluted. My first ever RWP book arrived this weekend. I really didn't ask for my credit back since the book was readable, I just couldn't repost it (the infamous cleaved spine). The sender was so apologetic, he even returned the credit even though I didn't ask for it. Just wanted "Ed C" to get appreciation, since I read so many posts about snarky and mean reponses when there is a problem.

annakanga avatar
Limited Member medalMember of the Month medalPrintable Postage medal
Date Posted: 10/30/2007 4:21 PM ET
Member Since: 2/28/2007
Posts: 2,164
Back To Top

I have only marked two books RWAP.  Both people were VERY nice about it.  I only asked for my credit back with one of the books and she returned it with big apologies.  I think part of the thing's all in how you approach the person in the inital contact.  I tried to be as polite as I could in describing the issue.  I follow the old, "You catch more flies with honey than you do with vinegar"  thing and it usually works for me.

DPCW avatar
Date Posted: 10/30/2007 4:57 PM ET
Member Since: 1/17/2006
Posts: 51
Back To Top

I agree with annakanga it is how you originally approach the issue.  The problem is that some times that really nice first email gets ignored until you have to send a more firm one.

Patouie avatar
Standard Member medalMember of the Month medalBook Cover Image Coordinator medalBook Data Approver medalTour Guide Asst. Coord. medalFriend of PBS-Silver medalPBS Cruise Attendee medalPBS Blog Contributor medalPrintable Postage medal
Date Posted: 10/30/2007 5:44 PM ET
Member Since: 8/26/2006
Posts: 9,535
Back To Top

You could actually go down to the blue "contact us" link at the bottom of every page, and click on "feedback" and send in your comments as a compliment.  How nice of you to post here!