Human Resources Management Author:French, Wendell French In this overview of human-resources management (HRM) in contemporary organizations, the author aims to show students how HRM policies and practices influence organizational outcomes, including customer service, productivity, quality, and employee morale. He focuses on the relationship between HRM and organizational factors such as leadership phi... more »losophy and style, organizational culture and climate, group and inter-group behaviour, technology, structure, and strategic planning. Ancillary package available upon adoption.« less