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IT Service Management - A Guide for ITILŪ V3 Foundation Exam Candidates
IT Service Management A Guide for ITIL V3 Foundation Exam Candidates
Author: Ernest Brewster, John Sansbury, Aidan Lawes
ITIL and IT service management have been practised successfully around the world for more than 20 years. ITIL is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL both to Foundation Examination candidates and to people simply looking to gain a practical understanding of ...  more »
ISBN-13: 9781906124199
ISBN-10: 1906124191
Publication Date: 2/17/2010
Pages: 216
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Publisher: British Informatics Society Ltd
Book Type: Paperback
Members Wishing: 0
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