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IT Service Management: An Introduction: Based on ITIL (Japanese Version)
IT Service Management An Introduction Based on ITIL - Japanese Version
Author: Jan van Bon, Jan van Bon
An introduction to IT service management as well as an introduction to the books in the IT infrastructure library, this manual also serves as a test preparation guide to the Foundation Certificate exam on IT service management. Based on the latest edition of the ITIL books on service support and service delivery, the text encourages discussion a...  more »
ISBN-13: 9789077212233
ISBN-10: 907721223X
Pages: 202
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Publisher: Van Haren Publishing
Book Type: Paperback
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