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IT Service Management: An Introduction
IT Service Management An Introduction
Author: Jan Van Bon, George Kemmerling, Dick Pondman
In recent years, IT service management has developed into a field in its own right, with organizations now so dependent on the automation of large parts of their business processes that the quality of IT services and the synchronization of these services with the needs of the organization are essential to their survival. IT Service Management pr...  more »
ISBN-13: 9789080671348
ISBN-10: 9080671347
Publication Date: 9/1/2002
Pages: 217
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Publisher: Van Haren Publishing
Book Type: Paperback
Members Wishing: 0
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