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IT Service Management in SAP Solution Manager
IT Service Management in SAP Solution Manager
Author: Nathan Williams
Stay ahead of the curve with IT Service Management (ITSM). This comprehensive guide provides everything you ll need to work effectively with the latest versions of ChaRM and Application Incident Management (the new Service Desk). Based on release 7.1 of SAP Solution Manager, the book first presents an overview of ITSM, its user interfaces, and h...  more »
ISBN-13: 9781592294404
ISBN-10: 1592294405
Publication Date: 2/15/2013
Pages: 885
Edition: 1st
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Publisher: SAP Press
Book Type: Hardcover
Members Wishing: 0
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