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Implementing Metrics for It Service Management (ITSM Library) (ITSM Library Introduction Guide)
Implementing Metrics for It Service Management - ITSM Library - ITSM Library Introduction Guide
Author: David Smith
This book provides a measurement framework which is based on a continuous improvement lifecycle. The measurement framework is aligned with the IT Infrastructure Library (ITIL) set of best practices. The framework is compatible with the Control Objectives for IT (CobiT) framework and supports ISO/IEC 20000 standards for IT Service Management. Th...  more »
ISBN-13: 9789087531140
ISBN-10: 9087531141
Publication Date: 9/1/2008
Pages: 186
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Publisher: Van Haren Publishing
Book Type: Paperback
Members Wishing: 1
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