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The Intuitive Customer: 7 Imperatives For Moving Your Customer Experience to the Next Level
The Intuitive Customer 7 Imperatives For Moving Your Customer Experience to the Next Level
Author: Colin Shaw, Ryan Hamilton
You can?t solve today?s problems with yesterday?s thinking. In The Intuitive Customer: 7 Imperatives For Moving Your Customer Experience to the Next Level, authors Shaw and Hamilton explore the reasons organizations are struggling to improve their customer measures and are witnessing the plateauing of loyalty scores like Net Promoter. For Shaw ...  more »
ISBN-13: 9781349576067
ISBN-10: 1349576069
Publication Date: 10/27/2016
Pages: 240
Edition: 1st ed. 2016
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Publisher: Palgrave Macmillan
Book Type: Paperback
Other Versions: Hardcover
Members Wishing: 0
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