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I requested a book on 9/15 which supposedly was mailed on 9/22. After receiving a 'lost in the mail' notice yesterday 10/18, I went out and bought the book. Wouldn't you know the book arrived in today's mail. Here's the kicker, though--it has APS postage dated 10/15. Now I wouldn't be so upset about a couple a days - or even a week's delay in actually mailing a book that had been marked 'mailed', but 3 weeks is outrageous! Am I really expected to let this person have my credit????? rl |
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rl, I understand your frustration. That kind of thing makes me so mad. According to the help center: Lost books must be marked received when/if they arrive, to keep your account in good standing.
That being said, make sure you complete the survey regarding the order and indicate the APS postage date. R&R will handle the situation appropriately. Last Edited on: 10/19/07 4:58 PM ET - Total times edited: 1 |
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Unfortunately, yes...you must mark the book received. But, note in the comments section about the mailing dates. It is the only way for the system to keep a record of a member doing this type of thing. I received a book that was 'lost in the mail' When a lost book arrives, you must mark it received. To do so:
Lost books must be marked received when/if they arrive, to keep your account in good standing.
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That really stinks, I'm sorry you had to spend the money on a new book. |
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I had a lost book recently and was looking up the rules about this. It says you should wait a few wks after it goes lost before reordering or buying the book. Someone recently posted they received a book that was post marked 7months ago. They had given up on it ever being received. You should PM the sender to find out if it was mailed late or returned to them for some reason. The book that came to me late was in her DH's trunk. He was supposed to mail them and forgot about them. Of course this is why I would never put books to mail in the trunk. Out of site, out of mind. What you should do if a book you requested is declared Lost in the Mail:
Last Edited on: 10/19/07 5:23 PM ET - Total times edited: 1 |
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Yes, If I have a question I always contact the sender. Sometimes things happen. LIKE someone supposed to mail... or it gets covered and you thought you mailed it..... Communication is a wonderful thing! |
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Since you had just purchased the new book one day prior, can you return it, if you haven't begun to read it yet. That might take the sting out a little bit. Hopefully it was an honest mistake, but if not, please let R&R know as that is not alright. Sorry that happened to you. |
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Thanks, Everyone, for your kind words and advice. rl |
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Here's a little more from Help Center on late mailings... My requested book arrived with a late postmark! books that arrive with a late postmark need to be marked received normally, and the information about the postmark should be recorded in the survey portion of the Book Received page.
Phooey on being tardy |
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What happens if you decline the second one? If it's a wishlisted a book, and the first goes lost, and you decline the second because the first *might* appear, do you lose your place in line? And then if the first never appears you have to start all over? Or else you're out two credits? |
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If you have a book go lost and it's a WL book, you go back to the top of the WL when it's declared lost in the PBS system. You get your credit back if the book goes lost. If you turn down a WL book, I think you lose your place on the WL and go to the bottom of it again. If you've gone back to the top of the WL and get a second copy of the book, that's a credit. If the first lost copy were to arrive also, you'd need to mark it as arrived and, yes, you'd be out another credit for that copy too. But, you'd have 2 copies of the book and you could repost one of them to regain your credit. Edited to add: I looked it up and if you decline a WL book or don't respond to the hold, the book gets removed from your WL and added to your reminder list. You can then put it back on your WL but you'd start out at the bottom of the WL again. Last Edited on: 10/22/07 6:28 PM ET - Total times edited: 1 |
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