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Managing Front Office Operations
Managing Front Office Operations
Author: Michael L. Kasavana, Ph.D.
the tenth edition features several new sections related to the impact of technology on hotel operations, including information on social media platforms, mobile services, mobile device connectivity issues guests may experience in hotels, mobile payments, and how the Internet of Things will affect guest service. New material has been added on key...  more »
ISBN-13: 9780866125505
ISBN-10: 0866125507
Publication Date: 3/28/2017
Edition: 10
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Publisher: Educational Institute of the American Hotel Motel Assoc
Book Type: Paperback
Other Versions: Hardcover
Members Wishing: 0
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