Skip to main content
PBS logo
 
 

Search - Managing Web-Based Customer Experiences: Self-Service Integrated with Assisted-Service

Managing Web-Based Customer Experiences: Self-Service Integrated with Assisted-Service
Managing Web-Based Customer Experiences Self-Service Integrated with Assisted-Service
Author: Jon Anton, Mike Murphy
The time to grow your call center into a multi-channel customer contact center is now. This book has the power to help you increase customer satisfaction through the implementation of Web self-service. The value of this book can be calculated in terms of calls deflected from your call center, increased customer retention, an ultimately in a heal...  more »
ISBN-13: 9780971965249
ISBN-10: 0971965242
Publication Date: 8/6/2003
Pages: 186
Rating:
  ?
0 stars, based on 0 rating
Publisher: The Anton Press
Book Type: Paperback
Members Wishing: 0
Reviews: Amazon | Write a Review



Back to the Top ↑
By using this Web site, you confirm that you have read, understood, and agreed to be bound by the Terms of Use. As an Amazon Associate we earn from qualifying purchases.
US Patent Number 7,877,315 | Copyright © 2004 - 2025 PaperBackSwap.com. All Rights Reserved.