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Maximizing Customer Contact
Maximizing Customer Contact
Author: Judy McKee
1. The Basics, Turning Customer Sevice Respresentatives into Sales Achievers; A Paradigm Shift, Understanding Motivation. 2. Consultative Selling, The Key Elements of Consultative Selling, Skills that Work with Consultative Selling 3. The Statement/Question Techinque (SQT), Why Use the SQT? How the SQT Works, Questions, Teach CSRs the S...  more »
ISBN-13: 9780936840161
ISBN-10: 0936840161
Pages: 150
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Publisher: Technology Marketing Corp
Book Type: Hardcover
Members Wishing: 0
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