Measuring the Success of Sales Training Author:Patricia Pulliam Phillips, Jack J. Phillips, Rachel Robinson These studies come from all over the world, in many different disciplines and concentrations, from financial services to the public sector. The use of the ROI Methodology addresses the following issues that are sometimes omitted from other casebooks: First, since many other factors influence sales, there must always be a step to isolate the effe... more »cts of the sales training program on the sales an omission in most studies (each study features this step). Second, when converting to monetary value, only the profit margins of increased sales must be used, not the sales themselves - a mistake made by many. Sponsors need a credible, conservative approach to measuring ROI one that meets these challenges. All of the case studies in this book will address these issues, providing examples and benchmarks for others to use to evaluate these important types of programs.« less