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Metrics for IT Service Management
Metrics for IT Service Management
Author: Peter Brooks
Many organizations find it very difficult to use metrics properly, and badly designed metrics can be actively harmful to proper business functioning. This book addresses the causes of the difficulties and presents workable solutions. It provides a general guide to the design, implementation and use of metrics as a mechanism to control and steer ...  more »
ISBN-13: 9789077212691
ISBN-10: 9077212698
Publication Date: 1/31/2006
Pages: 202
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Publisher: Van Haren Publishing
Book Type: Paperback
Members Wishing: 1
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