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Metrics-Based Process Mapping: Identifying and Eliminating Waste in Office and Service Processes
MetricsBased Process Mapping Identifying and Eliminating Waste in Office and Service Processes
Author: Karen Martin, Mike Osterling
Metrics-Based Process Mapping (MBPM) is a tactical-level, visual mapping approach that enables improvement teams to make effective, data-based decisions regarding waste elimination and measure ongoing process performance. The mapping technique, often used to drill down from a value stream map, integrates the functional orientation of traditional...  more »
ISBN-13: 9781439886687
ISBN-10: 1439886687
Publication Date: 10/22/2012
Pages: 116
Edition: 2
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Publisher: Productivity Press
Book Type: Paperback
Members Wishing: 0
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