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A New American Tqm: Four Practical Revolutions in Management
A New American Tqm Four Practical Revolutions in Management Author:Shoji Shiba, Alan Graham, David Walden For TQM to succeed in America, you need to create an American-style "learning organization" with the full commitment and understanding of senior managers and executives. Written expressly for this audience, A New American TQM offers a comprehensive and detailed explanation of TQM and how to implement it, based on courses taught at MIT's Slo... more »an School of Management and the Center for Quality Management, a consortium of American companies. Full of case studies and amply illustrated, the book examines major quality tools and how they are being used by the most progressive American companies today.« less