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Search - The One Minute Apology : A Powerful Way to Make Things Better

The One Minute Apology : A Powerful Way to Make Things Better
The One Minute Apology A Powerful Way to Make Things Better
Author: Ken Blanchard, Margaret McBride
With his phenomenal bestsellers The One Minute Manager and Raving Fans, Ken Blanchard changed the way we approach management, leadership, and customer service. Now Blanchard, along with coauthor Margret McBride, presents a concept that, when implemented properly, is one of the most powerful actions for improving company and employe...  more »
ISBN-13: 9780007160068
ISBN-10: 0007160062
Publication Date: 2/2/2004
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Publisher: Harpercollins Pub Ltd
Book Type: Paperback
Members Wishing: 0
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