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Operational Support and Analysis: A Guide for ITIL(R) Exam Candidates
Operational Support and Analysis A Guide for ITIL Exam Candidates - R
Author: John Sansbury
This user-friendly book aims to assist candidates pass the ITIL(R) OSA Intermediate examination. It not only references the source material from the core ITIL texts, but crucially also gives practical guidance based on real-life experiences. This new edition reflects the latest ITIL guidance, definitions, terminology and diagrams, as well as man...  more »
ISBN-13: 9781780171968
ISBN-10: 178017196X
Publication Date: 4/22/2014
Pages: 160
Edition: 2nd edition
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Publisher: BCS Learning & Development Limited
Book Type: Paperback
Members Wishing: 0
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