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Topic: P.O. says book was delivered; requester didn't mark it

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Subject: P.O. says book was delivered; requester didn't mark it
Date Posted: 8/15/2007 1:17 PM ET
Member Since: 2/15/2006
Posts: 73
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Hi!  I'm hoping someone here can advise me as what I need to do next.

I mailed an audio book to a requester, using the US Postal Service online system to mail it (it's like the one on PBS, but actually prints the postage).  I added delivery confirmation tracking.

The P.O report says the book was delivered on Aug 1, but the requester still hasn't marked it received. I have had no response to my two PMs to the requester.

Since I didn't use the PBS label, will I still be able to "prove" to PBS that the book WAS delivered, using the tracking report from the Post Office? 

I've mailed 237 books so far on PBS and this is the first time this has happened, so I'm not sure how the process works.  It says that "Date of system action (is) 8/23/2007 " so I know I can't do anything before then, but if the requester doesn't mark it received before then, what happens next?



Date Posted: 8/15/2007 1:38 PM ET
Member Since: 1/15/2007
Posts: 1,410
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Unless you use PBS DC, you won't get a guaranteed credit.

If the requester doesn't answer your PM, you wait until the system action date, when the book goes lost, and you lose the credit.

Bummer, but them's the rules.

Last Edited on: 8/15/07 1:44 PM ET - Total times edited: 1
Date Posted: 8/15/2007 1:47 PM ET
Member Since: 5/10/2007
Posts: 5,526
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I thought that if you sent R&R the details of the DC that you could get your credit...at least that is what I think I read on another thread somewhere sometimes....memory fades! LOL

Date Posted: 8/15/2007 1:47 PM ET
Member Since: 11/13/2006
Posts: 236
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Check the person's account and make sure they are still a member. If they are not, if you contact R&R and let them know, they may be willing to give you your credit.

Date Posted: 8/15/2007 1:49 PM ET
Member Since: 8/2/2005
Posts: 405
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You could send a PM to the receiver asking them if they got the book in question because the USPS dc indicates it was delivered to their address on "such and such a date and time". Maybe that will be enough to spark them to mark it received?

Course if that pm falls on deaf ears you are basically out of luck since you didn't use PBS dc as Ruth mentioned. @:(


Date Posted: 8/15/2007 1:51 PM ET
Member Since: 8/2/2005
Posts: 405
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I think that is only true Leslie if their are extraordinary circumstances that need to be looked into. Such as the person no longer being a member of PBS. I think R&R has sugggested a few times that we handle such matters on our own as they cannt police every transaction. Sad but true.

Date Posted: 8/15/2007 1:51 PM ET
Member Since: 4/17/2007
Posts: 918
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how do you check if they are still a member? I just received a book that i had ordered from one person, and canceled it that same day (so I know it didn't just get bumped to the next person),, and now 1 week later i am getting the book from someone entirely different? I looked up her name in the directory and she doesn't come up...

Date Posted: 8/15/2007 1:55 PM ET
Member Since: 8/2/2005
Posts: 405
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Just click on the members name and see if they have a bookshelf or wishlist. I believe that when  you click on one of those links it will either show you said wishlist or bookshelf, or it will indicate in the white box where they should be that they are no longer a member.

Date Posted: 8/15/2007 2:02 PM ET
Member Since: 1/15/2007
Posts: 1,410
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From the Help Center: http://www.paperbackswap.com/help/search.php?terms=USPS+delivery+confirmation

Can I get Quick/Guaranteed credit if I buy DC elsewhere (not through PBS)?

No. Unless your Delivery Confirmation was purchased through the PaperBackSwap system, your books will not be tracked on the map nor will they be awarded QuickCredit or CreditAssurance.

  • Making the system work that way would require additional programming that we have not written

  • The fee for PBS Delivery Confirmation offsets the financial loss we sustain whenever we have to 'invent' credits to give to both sender and requestor when a book is declared Lost in the Mail (we have to put money into escrow for every credit that is not backed by an actual book, to satisfy our lawyers, accountants, and Uncle Sam).

If you purchase your Delivery Confirmation outside of the PaperBackSwap system, you may have paid more (75 cents at the PO), or less (18 cents for the DC alone), but you have not paid the slight upcharge for the Quick/Guaranteed Credit and tracking services. Delivery Confirmation can be purchased for $0.18 several places on the Internet.  What PBS provides, which justifies the additional $0.27 fee, is the service of mapping your books across the country, receiving 'quick credit', and being indemnified against possible misdelivery or loss of your book.


From the Help Center": http://www.paperbackswap.com/help/help_item.php?id=319


If you sent the book with DC purchased elsewhere and it has been recorded as delivered by USPS but hasn't been marked received yet:

  • Contact the requestor from the active transaction (in the Books I've Mailed tab in My Account), or from the "lost" transaction in your Transaction Archive if the book has been declared Lost in the Mail by PBS.
  • If the requestor does not respond to your PM within a few days, contact us and we will look into it.
  • We cannot grant credit for DC purchased outside PBS, but we can check if this requestor has become inactive.
  • If this requestor is inactive, your book should be marked received by the system.

If your book does not arrive by the 26th day after you marked it mailed, it will be declared Lost in the Mail at PBS.  This does not mean that the book is actually lost; it may simply be delayed en route.  You can read more about Lost books in A book I sent is lost in the mail!.

Jenny (Jenny) - ,
Date Posted: 8/15/2007 4:10 PM ET
Member Since: 12/13/2005
Posts: 682
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There's also a good chance that the receiver's on vacation right now. I just got back in town and three books were waiting for me.

Date Posted: 8/15/2007 4:16 PM ET
Member Since: 11/14/2005
Posts: 6,421
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DC is not a guarantee that the book was delivered to THEIR HOUSE. Only that it was delivered, it doesn't say WHERE.

Date Posted: 8/15/2007 5:13 PM ET
Member Since: 3/25/2007
Posts: 369
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Last Edited on: 9/18/13 12:37 PM ET - Total times edited: 1
Date Posted: 8/15/2007 9:46 PM ET
Member Since: 6/10/2006
Posts: 861
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I was sent a book from Amazon that was DC and the book never got to me.  A month later it turned up in another city which has now taken over delivery  for my area because we are on a rural route.  Would have been nice had I been notified of this change.  Never once did I get a notification that the book had even arrived.  Sender was angry at me, I was angry at sender, it truly sucked.