Recently when I tried to print postage for a book I was sending out it said that it was not possible for my address. (I don't know why as I print postage all the time for my ebay sales)  Anyway, how can I get that 5.00 back or at least transfered for credits? TIA, deborah

have you contacted R&R about this?  seems odd that you can't print postage and perhaps it is just a glitch?

Kiosk purchases are non-refundable, so you can't be refunded for PBS money.  In the help center, it says " PBS Money will soon be good for anything in the Kiosk".   So maybe that means you can use it to buy credits in the future.  If I were you, I'd send in feedback about not being able to use it to print postage.  See if there's anything they can do on their end.

Deborah, when you get this message it often means there is a glitch somewhere at Endicia.  If you wait awhile and try again, you'll be able to print your postage usually.  Otherwise the address is not correct somehow, so send a PM to the requestor and ask for clarification of their address.  Maybe they moved, misprinted address a little, etc.