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Topic: PBS Money Problem

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Subject: PBS Money Problem
Date Posted: 11/21/2007 12:19 PM ET
Member Since: 12/3/2005
Posts: 16
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Recently when I tried to print postage for a book I was sending out it said that it was not possible for my address. (I don't know why as I print postage all the time for my ebay sales)  Anyway, how can I get that 5.00 back or at least transfered for credits? TIA, deborah

Date Posted: 11/21/2007 1:35 PM ET
Member Since: 5/10/2007
Posts: 5,526
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have you contacted R&R about this?  seems odd that you can't print postage and perhaps it is just a glitch?

Date Posted: 11/21/2007 3:10 PM ET
Member Since: 5/23/2005
Posts: 6,143
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Kiosk purchases are non-refundable, so you can't be refunded for PBS money.  In the help center, it says " PBS Money will soon be good for anything in the Kiosk".   So maybe that means you can use it to buy credits in the future.  If I were you, I'd send in feedback about not being able to use it to print postage.  See if there's anything they can do on their end.

Date Posted: 11/21/2007 3:23 PM ET
Member Since: 9/30/2006
Posts: 7,321
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Deborah, when you get this message it often means there is a glitch somewhere at Endicia.  If you wait awhile and try again, you'll be able to print your postage usually.  Otherwise the address is not correct somehow, so send a PM to the requestor and ask for clarification of their address.  Maybe they moved, misprinted address a little, etc.