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The Passenger Has Gone Digital and Mobile: Accessing and Connecting Through Information and Technology
The Passenger Has Gone Digital and Mobile Accessing and Connecting Through Information and Technology
Author: Nawal K. Taneja
Technology is changing expectations in the airline industry. Passengers want to be in control, and they expect airlines to become solution providers and aggregators of value, to provide them with personalized services. Airline employees expect to be given the tools to do their jobs and to meet passenger expectations. Airline executives expect to...  more »
ISBN-13: 9781409435020
ISBN-10: 1409435024
Pages: 160
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Publisher: Ashgate Pub Co
Book Type: Hardcover
Members Wishing: 0
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