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Process Improvement and Quality Management in the Retail Industry
Process Improvement and Quality Management in the Retail Industry
Author: Stephen George, Chris Thomas, Arnold Weimerskirch
The authors of Process Improvement and Quality Management in the Retail Industry discuss quality management through the examination of several companies that won the esteemed Malcolm Baldrige National Quality Award. Authors George, Thomas, and Weimerskirch believe that Baldrige criteria define a management model because they provide one of the m...  more »
ISBN-13: 9780471723233
ISBN-10: 0471723231
Publication Date: 8/1/2005
Pages: 256
Edition: Book and CD-ROM
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Publisher: Wiley
Book Type: Paperback
Other Versions: Hardcover
Members Wishing: 0
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