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Quality from Customer Needs to Customer Satisfaction
Quality from Customer Needs to Customer Satisfaction
Author: Bo Bergman
This book examines the quality movement from a holistic perspective that is unique. It will serve as an invaluable handbook both for students and for those interested in enhancing quality in their own organisations. Practical illustrations are combined with a comprehensive and systemic overview of the extraordinary story of how Japanese industri...  more »
ISBN-13: 9789144059426
ISBN-10: 9144059426
Publication Date: 3/29/2010
Pages: 654
Edition: 3rd Revised edition
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Publisher: Gazelle Distribution
Book Type: Paperback
Other Versions: Hardcover
Members Wishing: 0
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