The Quality Yearbook 1997 Author:James W. Cortada, John A. Woods The annual guide to every important idea, practice, and event in the world of quality is back with all the great features that has made it a success-including: an expanded reference section, new "Classic in Quality," special emphasis on "System Thinking," and much more. Managers can rely on this one-of-a kind reference for the most up-to-date an... more »d complete listings of quality-related conferences, consultants, awards criteria, and training programs. It also contains background on the quality movement and outlines the various processes, tools, and assessments involved in implementing quality. Reprints of key articles and profiles of award-winning companies round out this essential, one-stop resource.« less