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I just did a 2-for-1 deal. Someone ordered 5 of my books off my shelf (and I included 5 more). I paid with PBS Postage and mailed all 5 shelf orders as one package (including the 5 freebies). I marked "books have been mailed" and instead of getting 5 quick credits, I only got one. Has anyone else experienced this system bug? Shouldn't ALL the credits come through when a package of books has been marked as sent? |
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it always seems to work that way. I think the only way to get credit for all would have been to split them up. |
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With the new "instant credit" I am experiencing the same thing. I've had a couple of multi-book (and yes, it WAS a bulk order, kept together) orders now, and each time, when I marked it mailed, only one INSTANT credit came up. This has nothing to do with the DC scan....that still works just fine for getting all the credits in a multi-book order. It's with the instant credit you get as soon as you mark a book mailed that's got the PBS DC *with* the online printed postage. There's nothing yet in the Help Center that I can find that addresses this with the new "Instant" credit you get with the PBS online postage. I'm not sure if it's a glitch that they intend to fix or if we'll just have to wait for the DC scan to get the rest of the credits or what. I guess I will report this to R&R. I had asked in another thread if anyone else had it happen and reported it yet. Maybe this is the way they intend it to stay, I don't know. Once the packages get scanned somewhere, we should get those other credits, though. Or (of course) when the member marks it received. So far neither of these 2-book orders of mine has been scanned anywhere, so I can't say whether the second credit came through or not, but I'm watching closely. Cheryl
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It was a bug that is now fixed. You should also have received any missing credits. Robert |
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