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Topic: Received Wrong Book

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logdweller avatar
Subject: Received Wrong Book
Date Posted: 8/15/2007 6:56 PM ET
Member Since: 6/25/2006
Posts: 416
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Got a book the other day but it was not the one I requested.  Perhaps the sendor mixed it up with another book mailed to someone else and they got my book.  I've read about that before in the forums.

I did not mark the book received.  Instead I sent a PM to the sendor telling her she sent the wrong book.  That was two days ago.  What am I suppose to do?  Should I mark it received but wrong book?  Am I required to send it back?  How do I get my original wishlist book?  Do I go to the end of the wishlist line?  I REALLY don't want the book that was sent to me and it is not a wish listed book.  So I feel I've really lost a credit here for nothing.  Any suggestions?

grendelynn avatar
Date Posted: 8/15/2007 7:00 PM ET
Member Since: 8/15/2005
Posts: 4,469
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Don't mark it received if it's the wrong book(since you didn't receive the book you ordered).  I'd give the sender another day or two(who knows what's going on in their life, could be anything from internet problems to major crises), and then if you get no response, maybe reorder it from someone else.  You should go back to the top of the wishlist if it's lost(of course, that would take a while, probably)


logdweller avatar
Date Posted: 8/15/2007 7:04 PM ET
Member Since: 6/25/2006
Posts: 416
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I read everything in the help center and I still believe the best thing is to do as you say Lynn.  Give it a couple more days to get a response.  I think the best thing is to settle it with the sendor.  So I will keep waiting.  If she doesn't respond I guess I'll just let it get marked as lost and then I will go to the top of the list again.  Does that sound right?

gingerkitty avatar
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Date Posted: 8/15/2007 7:05 PM ET
Member Since: 4/25/2007
Posts: 12,323
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That's what I would do for a wrong book.  Never mark it as received since you did not receive the book you requested.

Generic Profile avatar
Date Posted: 8/15/2007 8:51 PM ET
Member Since: 6/22/2006
Posts: 95
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Having mixed up two books when I was sending out before, you are doing the right thing.  Most likely the sender just accidently mixed the two packages up when putting the label on it.  Give it another day, if the sender has not responded, send one more PM to her.  Give it 3 days(total of a week)  If they have not still responded, then you may want to mark it received with a problem and explain it in the "Comments to PBS" box.  The admin team will look at it and should put you back on the top of the list. If you find yourself not placed back to the top, send a note using the "Contact Us" link on the Help Center or at the bottom of most PBS pages. 

You will find most senders that accidently do this will probably ask if you will send the book to the other user and offer compensation for it(and vice versa).

junie avatar
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Date Posted: 8/15/2007 9:26 PM ET
Member Since: 1/14/2007
Posts: 18,383
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Mona;  this is from the Help Center:

I received a book I didn't request!

If you received a book you didn't request (a title you don't recognize), most likely the sender put the wrong book into the PBS Wrapper with your address on it.  If this was a single-book shipment, the book you received may have been requested by another member, who may have gotten your book.  It is also possible that the sender reprinted a wrapper she or he used to send you a book in the past, and sent this book to you instead of to its proper requestor.  If this is a multiple-book shipment, the sender may have sent you a book intended for another member, or may have mixed up a Box-O-Books shipment.

How to find the sender of the book to sort this out:

  • Go to the Books en Route tab in My Account.   You can get there by clicking My Account in the toolbar at the top of the site, and then clicking the Books en Route tab (behind the Books to Mail tab).
    • Compare the state of origin on the package return address with the state of origin of each book on your Books en Route tab in My Account.  The state shows on the right of the transaction, in the "speech bubble" containing your address.
    • If there is a book that is listed there as coming from the same state, click on the transaction and send a Personal Message to this sender asking if she sent you this book by mistake.
      • If she did,
        • and sent your book to another requestor, she can offer each of you credit or postage to send the books to one another; the sender can provide the addresses in Personal Messages.  When each of you get the correct books, you can mark them received.
        • and she still has the book she was supposed to send you, she can offer to send the correct book to you. You are not obligated to send the extra book back to her, but it is a nice thing to do the sender is a new member.
    • If she didn't send you this book, check your Transaction Archive, as described below.
  • Go to your Transaction Archive, by clicking the link at the top of the My Account page, in the yellow bar.
    • Scroll down the list of recent transactions to compare the senders' states of origin with the state of origin on the return address on your package.
    • This may be easier to do if you sort your Transaction Archive to show Completed Transactions only, in Descending order.
    • If there is a book that is listed there as coming from the same state, click on the transaction and send a Personal Message to that sender asking if she sent you this book by mistake.
      • If she did,
        • she can offer you credit or postage to send the book to the proper requestor.  The sender can provide the address in a Personal Message.
      • If she didn't, and you are a Boxer, check your Box-O-Books transactions.
  • Go to Box-O-Books by clicking Box-O-Books in the dropdown menu under Community in the toolbar at the top of the site.
    • Check your Pending Boxes list for a Box swap that matches the number of books you received.
    • Click your name or the other Boxer's name in the list to bring up the Swap Details.
    • Click to send a PM to the other Boxer to ask if she sent you this book.
    • If she did, you can make arrangements as above to get it to the proper requestor if someone else is waiting for this book.
    • If she did not, and you are stumped, you can contact us to ask for help.
  • There is also the possibility that you ordered a book online (e.g., from Amazon.com), and this was an incorrect shipment. 




Last Edited on: 8/15/07 9:26 PM ET - Total times edited: 1
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