Return on Investment Basics - ROI Author:Patricia Pulliam Phillips, Jack J. Phillips Brought to you by renowned return on investment (ROI) experts, Patti and Jack Phillips, ROI Basics, is your down-to-earth, easy-to-implement resource to understand and put ROI practices in place for your workplace training programs. You'll learn all about the best practices to apply when planning your work, collecting data, isolating prog... more »ram impact, managing calculations, and reporting results.« less