  2002 - The Change Agent's Guide to Radical Improvement (Paperback) ISBN-13: 9780873895347 ISBN-10: 0873895347 Genre: Business & Money ?  1993 - Creating a Customercentered Culture Leadership in Quality Innovation and Speed (Hardcover) ISBN-13: 9780873891516 ISBN-10: 0873891511 Genre: Business & Money ? |
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