Send: The Essential Guide to Email for Office and Home
Send The Essential Guide to Email for Office and Home Author:David Shipley, Will Schwalbe When should you email, and when should you call, fax, or just show up? — What is the crucial—and most often overlooked—line in an email? — What is the best strategy when you send (in anger or error) a potentially career-ending electronic bombshell? — Enter Send. Whether you email just a little or never stop, use a desktop or a ha... more »ndheld, here, at last, is an authoritative and delightful book that shows how to write the perfect email—at work, at school, or anywhere. Send also points out the numerous (but not always obvious) times when email can be the worst option and might land you in hot water (or even jail!).
The secret is, of course, to think before you click. Send is nothing short of a survival guide for the digital age—wise, brimming with good humor, and filled with helpful lessons from the authors’ own email experiences (and mistakes). In short: absolutely e-ssential.« less
I thought I was decent at email, but this taught me I could be better: more informative subject lines, better "mirroring," avoiding unnecessary interruption. I might read this once a year to stay sharp.
The only downside of this book: You will want to tie down certain coworkers or bosses and force them to read it. You know, the ones who forward long-discredited urban legends, or WHO TYPE IN ALL CAPS, or who hit reply to all when they should be hitting reply.