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Topic: Do you send a PM before you mark a book "Received with Problem"?

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Subject: Do you send a PM before you mark a book "Received with Problem"?
Date Posted: 9/18/2007 2:21 PM ET
Member Since: 2/9/2007
Posts: 16
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Just wondering about the best way to go about it.  Thanks.

KarenLS avatar
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Date Posted: 9/18/2007 2:37 PM ET
Member Since: 1/4/2006
Posts: 1,480
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I would imagine it would depend on the problem.  If it's a problem as defined clearly by the Help Center, then No, I would mark it received with problem and send the PM that way.

On a similar note, I received my first wrong book today. It was listed as no isbn and being a paperback.  I got a hardback that does have an isbn.  I've asked for my credit back; see what happens.  This is my first wrong transaction in over 700 trades.


Generic Profile avatar
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Date Posted: 9/18/2007 2:38 PM ET
Member Since: 7/2/2007
Posts: 465
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No.  I used the section of the report survey that sends a PM to the sender.  That way, all the communication about the problem is documented properly for R&R.

drewsmom avatar
Date Posted: 9/18/2007 2:51 PM ET
Member Since: 5/29/2007
Posts: 13,347
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I've never had to do it, but I would follow the steps outlined by R&R for all the obvious reasons.

Generic Profile avatar
Date Posted: 9/18/2007 2:53 PM ET
Member Since: 2/9/2007
Posts: 16
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Thanks.  I received a wish-list book that has a liquid stain on the inside cover and first few pages.  It isn't on the text pages, but it you can see it on the side opposite the spine.  On one hand, it is definitely readable, but on the other I'm out a credit because I can't repost it.  It certainly didn't happen in transit because the wrapper is mummified with tape.  I feel guilty marking it received with a problem.  I feel worse that the other people wishing for the book won't get it now.  I'm a "don't make waves" kind of person.

surfgirl avatar
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Date Posted: 9/18/2007 2:56 PM ET
Member Since: 1/11/2007
Posts: 1,534
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Since the book has stains, it doesn't meet PBS guidelines.  Mark it "received with a problem," and don't feel guilty!

mahbaar avatar
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Date Posted: 9/18/2007 3:56 PM ET
Member Since: 1/8/2007
Posts: 8,139
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If I'm going to request my credit back, I PM first, giving the sender a week to respond. Then I can include the outcome in my "received with a problem" report, and in the PM portion confirm the agreed-upon resolution. It's still a RWAP, but at least there's a listing right away how the issue was resolved. (It can also include "person was a real jerk when I asked for my credit back" as well!)

If I'm not asking for the credit back, I mark RWAP and let it go. If I feel that it was a minor error (anyone could have missed the problem) or I wasn't planning on posting the book again, I'll often decide that it's really NP as far as the credit goes.

royaltech avatar
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Date Posted: 9/18/2007 4:07 PM ET
Member Since: 11/14/2005
Posts: 6,421
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Actually, Jane, there is a record of the conversation that ensues a RWAP. When you mark the book RWAP, there is a place to state what the problem is, and there is where you would ask for your credit back. Then when the person responds to you that is of course associated with that PM, but what most people don't realize, is that if you go to your transaction archives, that conversation is there, attached to that book. On the right side, you can click on details and see the conversation that has gone on concerning the book, and R&R can see that at anytime and the record stays there too.

This is true, even if the book is not marke RWAP, the conversation started using the survey, is kept as a record as well.

RockStarGirl avatar
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Date Posted: 9/18/2007 4:09 PM ET
Member Since: 4/20/2006
Posts: 5,796
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For me, it just depends.  If the damage is noticeable right off the bat, I just go ahead and mark it RWP and then contact them.  But that's just me......there's certainly nothing wrong with marking a problem book that way.  Everyone makes a mistake sometimes...unless they are habitual offenders, it's not going to shut their account down or anything.

LaurieAnne avatar
Date Posted: 9/20/2007 8:43 AM ET
Member Since: 1/12/2006
Posts: 4,972
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 I feel guilty marking it received with a problem. 

I felt bad having to do it at first too so sometimes I didn't, I just quietly seethed about it. Now, I don't care. If they have the nerve to send me a book CLEARLY against the rules, I will mark it received with a problem. The part I hate is then having to beg for my credit back. I usually get hateful or accusatory e-mails back:(    I know no system is perfect but I still resent having to be put in that position when the other party is the one who did wrong( more often than not KNOWINGLY) and then I may or may not get my credit back. There HAS to be a better way.









meowysmiles avatar
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Date Posted: 9/20/2007 4:31 PM ET
Member Since: 7/14/2005
Posts: 232
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~I have received several books since I have been with this club that have been stained or bind broken-not in the "guidlines" but it seems like you take the good with the bad.I have also received some very wonderful books.The good have been more than the bad or I would not be here but there have been several books I flat could do nothing with.Seems pointless to chase them all up.I have received broshures instead of books,some books with no ISBN numbers and others with no binding,just several problems.However I have met some lovely people and trade some nice books with people too.


Janjunebug avatar
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Date Posted: 9/20/2007 7:42 PM ET
Member Since: 7/24/2005
Posts: 359
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If the damage to the book is something extremely obvious, then I'll mark RWAP. 

I once received a book with loose (like falling-out loose) pages from a MAJOR poster here in the forums.  I pm'd her first before marking it received and explained the loose pages.  Turned out that she was a Boxer and had received that book in a Box transaction and did not read the book.  The very brief flip-through that she made prior to sending the book did not reveal the loose pages.  She then asked me to mark it received and then she returned my credit.  That way, she didn't get a mark on her record.

I'm always willing to do that for another member if it's an obscure damage that I think the sender might have overlooked.

Last Edited on: 9/20/07 10:48 PM ET - Total times edited: 1
L avatar
L. G. (L)
Date Posted: 9/21/2007 11:43 AM ET
Member Since: 9/5/2005
Posts: 12,412
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traveller avatar
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Date Posted: 9/21/2007 3:02 PM ET
Member Since: 3/26/2007
Posts: 55
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Re books RWAP, the last two books I received certainly fit into this category;  I did eventually ask for, and received , a credit back.  for each. 

 However, the last one (188 pages),  had underlining on EVERY page!!   On e-mailing the sender I mentioned this condition of the book, and the person apologized, but said they didn't notice it !!   Obviously they had never read it, or even flipped through !    This spoilt the whole reading experience for me.,,    After this I don't feel guilty about requesting a return credit .


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